FAQ

When will my order ship
 

Art prints are made to order and typically ship within 3-7 business days from date of order

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Greeting cards and stickers are ready to ship and typically ship within 1-3 business days

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If you have ordered a mix of items, standard turnaround time is usually 3-5 days

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For next day delivery you must order before 2.00pm GMT Mon-Wed (UK only)

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How long will my order take to reach me
 

All orders are shipped via Royal Mail 
 

UK orders can expect delivery within 3-5 days from date of shipping

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What are your shipping rates
 

Shipping costs are calculated at checkout. All items are shipped via Royal Mail
 

UK shipping starts from £2.00 via Royal Mail 1st Class 

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Where are you located
 

Hertfordshire, UK. All items ship from the UK and local pick up is not available.

Check out my events page to see where I may be exhibiting/vending near you soon!

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Does the artwork come framed
 

None of the art prints are available framed - you are paying for the print only. You can usually find good quality frames at Ikea, TK Maxx, Amazon or your local home furnishings store

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What is your returns policy
 

All care and precautions are taken to ensure your order reaches you in perfect condition. In the event that items are damaged due to poor packaging on my part, returns are accepted up to 7 days after delivery.

Refunds will only be processed once the damaged items are returned.
 

Please make sure you double check your delivery address - items returned back to me due to an incorrect address will be resent but you will be asked to pay again for shipping

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I made a mistake on my order how do I rectify it

Don't worry these things happen! Any issues with your order (before shipping) can be easily resolved; please email heyyymumu@gmail.com quoting your order number and I will get back to you in 1-3 days

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I sent you an email, when can I expect to receive a response

I aim to respond to all enquiries within 3-5 business days but please allow up to 7 business days for non order related enquiries. (Please note that this does not include weekends)

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Wholesale

Yes! Send me a message via the contact page with information about yourself, your store and why you think my products would be a good fit. I aim to respond to all wholesale requests within 5 business days. Please note that my illustrations are not available to be used as logos and my other products are sold as is.